1. Who We are
This Website (http://www.goldenvoice.co.uk) (the "Site") is provided by AEG Live (UK) Ltd trading a Goldenvoice, a company registered in England and Wales with a registered office at: Almack House, 28 King Street, London SW1Y 6QW (Data Protection Registration Number Z1235840) ("Goldenvoice" / "We" / "Us" / "Our").
We are a subsidiary of Anschutz Entertainment Group, Inc. This Site is one of several sites relating to and/or operated by the sports and live entertainment venues and properties owned and/or operated by Anschutz Entertainment Group, Inc and its subsidiaries (the “Goldenvoice Group”).
When You buy tickets for events or attractions promoted by Goldenvoice or sign up to one of Our newsletters or other services, We will use Your personal information to provide You with the service You have requested. We may share Your information with any event sponsor or promoter.
If You have consented:
· We and other companies in the Goldenvoice Group will use Your information for marketing or promotional purposes;
· We will share Your information with other trusted third parties, for example the artists or promoters We work with, so that they can use Your information for marketing, promotions and related purposes.
Some of these organisations may be situated in countries outside the European Economic Area. If We transfer Your data to these countries We will take steps to ensure Your information is appropriately protected. By submitting Your information to us, You consent to this transfer of Your data.
When You use this Website We may track data about how You navigate the Site to analyse Site usage, to manage the Site, and to report aggregate information to Our advertisers and sponsors.
If You would like to learn more about Our data collection policies and practices, please read the following.
3. Your data
"Your data" means any data about You from which You can be identified such as Your name, address, telephone number, email address, financial details or other data which You may disclose to Us via the Site at any time.
4. When do We collect Your data?
We collect Your data which You submit to Us when signing up for services provided on the Site. We may combine this with data which You have submitted to other companies within the Goldenvoice Group, or with demographic and other information from other sources. We also collect Your information automatically when You enter and use this Site. Automatic data collection is explained in more detail below.
5. General Data Collection
IP addresses and click-stream data
An IP address is a number which is automatically assigned to Your computer whenever You access the Internet. When You access Our Site, We log Your IP address and can identify You from it. Click-stream data is information collected by Us when You navigate the Site, for example the specific Web pages You looked at, the order You looked at them and the time of Your visit. This data helps Us analyse how visitors arrive at the Site and what content is most popular and We may use it for administration purposes or to report aggregate information to Our advertisers, sponsors and event promoters. We collect this information using cookies. You can read more about how cookies work in Our cookies policy. Our Site pages also contain electronic images known as web beacons which are used along with cookies to compile aggregated statistics to analyse how Our Site is used. Web beacons may also be used in some of our emails to let us know which emails and links have been opened by recipients.
6. Optional and Future Services
You may be asked to fill out a registration form with Your data and/or to choose a user ID and password in order to take advantage of certain features the Site may have to offer. If you register with the site, your information and information related to purchases you make on any of our Sites will be aggregated and maintained as part of your profile and may be accessed or used by us.
Newsletters, emails and alerts
You may sign up to receive a newsletter or other alerts either by choosing to register for one or in conjunction with a special feature or membership for which You have registered. When You sign up, We will ask You if You would like to receive information about other companies in Our group or about Our business partners, advertisers or sponsors. If You agree, We may share Your information with them. You can cancel Your subscription to newsletters, Site emails and alerts by contacting Us via the email address which You will normally find at the bottom of the newsletter or email in question.
Remember, if you consent to receive texts from us, your mobile network may impose a charge on incoming texts. Please check with your mobile network provider for details.
We sometimes operate competitions through the Site which may require registration. The data You provide Us with may be used to notify You that You have won, to confirm delivery of a prize or for other related purposes. On occasion, We may publicly post some of Your data on the Site, (for example acceptance of a prize may also require you (unless prohibited by law) to allow us to post publically some of your information on the Site, such as on a winners page). However, We will not post Your data on the Site without Your express consent.
Surveys or voting
From time-to-time We may request data from You via surveys or voting polls made available on or through the Site. Participation is voluntary but may involve disclosure of Your data. Each survey or voting poll will explain how such data is used.
We may offer products for sale, or offer subscriptions for services. If You order any information from Our Site, buy any of Our products or subscribe for any other services offered on Our Site, We will ask You to complete an order form that will request certain information from You, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that You have requested, i.e., to deliver the information, products or other services that You order, and to invoice You. Such information is collected and stored through encrypted means for Your protection. We only share financial information with service providers where necessary for fulfilment of your order.
We may offer fantasy games in connection with the Site. If You register to play such fantasy games, You may be asked to provide personal information. Each game will explain how such data is used.
Chat Rooms, Forums and Message Boards
We may make message boards available to Our users. You are not required to provide any personal information when using these areas but You may choose to do so. If You post personal information online, it will be publicly available and You may receive unsolicited messages from other parties. Goldenvoice cannot ensure the security of any information You choose to make public on a message board. In addition, We cannot ensure that parties who have access to such publicly available information will respect Your privacy. Please exercise caution when deciding to disclose personal information in this area.
We may ask you to share information about you stored on social networks and other third-party services in order to personalise your experience on the Site. You may choose not to provide this information.
You can log in to our Site using sign-in services such as Facebook Connect, which will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address.
7. How We use Your data
With Your express consent We may also use Your data to send You information about related products or services that may be of interest to You.
We may occasionally use Your email address and, in rare situations, postal address or phone number, to contact You regarding administrative matters or notices.
We may also use Your data to deal with any enquiries made by You, to resolve disputes and to troubleshoot problems.
8. Disclosure of Your data to third parties and overseas transfers of Your data
We will share Your data with certain parties, depending upon the purpose for which the information was provided, the consents which you give at the time the information is provided and the context in which the information was provided, as described in the following sections.
· We and other companies in the Goldenvoice Group may use Your data for marketing, promotions and related purposes;
· We may share Your data with Our partners or other trusted third parties so that they may use Your data for marketing, market research, promotions and related purposes;
· We may send You offers from Goldenvoice, its affiliates and Our promotional partners based on the data You have given Us.
We may also pass Your data to other parties as follows:
· to Our employees and agents to administer Your account and the products and services provided to You by Us now or in the future; or
In the unlikely event that We sell or otherwise dispose of some or all of Our business to another party, We reserve the right to transfer Your data as part of any assets sold or disposed of.
If You have previously given Your consent to Our passing Your data to third parties or overseas and would like us to stop doing so, please post Your written request to "Compliance Officer, Goldenvoice, Almack House, 28 King Street, London SW1Y 6QW." Your request must include Your name, email address and postal address. Written requests sent by post must also be signed. Please allow seven working days for Us to process Your request.
9. How do We protect Your data?
We use industry standard efforts to safeguard the confidentiality of Your data. All the data collected by Us is stored on a secure server. However, please keep in mind that the internet and the World Wide Web are not secure mediums.
We will retain your information for as long as Your account is active, as needed to provide you services and will use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
10. Links to other Websites
The Site contains links to other websites, for example links from advertisers, sponsors and partners. Goldenvoice is only responsible for the privacy practices and security of this Site. Goldenvoice is not responsible for the privacy policies, content or security of any linked websites. We recommend that You check the privacy and security policies of each and every website that You visit through Our Site. Please also see Our Terms & Conditions for further information on third party sites.
12. Unsubscribing and amending Your data
You are entitled by law to find out what data of Yours is held by Goldenvoice. You have the right to receive a copy of the data We hold about You for which We may charge a small administration fee.
You can also amend or remove information You give Us via the Site at any time. You can do this by writing to Us at Goldenvoice, Almack House, 28 King Street, London SW1Y6QW.
13. Contact Us
Attn: Compliance Officer
Goldenvoice, Almack House, 28 King Street, London SW1Y 6QW